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Service level agreement

DOCUMENTATION MANAGEMENT

  • Booking request schedule for all retailers and promoters for pre-approval by the centre
  • Health and Safety Documentation – RAM’s, PLI, and PAT certification
  • Licence Agreements
  • Making all promoter administration paperwork available on request by the centre
  • Issuing weekly mall concessions listings to centre management
  • Monthly income and operational reports
  • Best practice guidance

SERVICE REVIEWS

  • Regular site visits
  • Quarterly meetings to review sales performance and operational issues
  • Proven procedures for setting venue-appropriate quarterly targets

PAYMENT PROCESSING AND CREDIT CONTROL

  • RICS-accredited Toolbox Commercial accounts team
  • Risk management controls
  • Monthly revenue report
  • Monthly rent payments made within 5 business days of statement report submission